Contact Us

Tell us what you need and we'll help evaluate the best solution.

Chemical Inquiry

Product requests and sourcing inquiries.

Custom Synthesis

Target structures and project discussions.

General Contact

Partnerships and business inquiries.

Emailsales@primordialmolecule.com

AddressUnited States / China service desk

PhoneWhatsApp / WeChat available after initial inquiry

Business HoursMonday-Friday, 9:00-18:00 CST / by scheduled call

WhatsAppShared after institutional inquiry

Typical Response Time

Initial inquiry review:

1-3 business days, with technical follow-up after product, route, and documentation review.

Day 0Inquiry received and routed by request type.

1-3 business daysAvailability, sourcing, or synthesis feasibility reviewed.

Follow-upQuotation, technical questions, or documentation options shared.

What to include in your inquiry

Product name, CAS number, or target structureRequested quantity and purityDestination country and intended applicationRequired analytical data or documentation